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Live products – please inspect on arrival. If there is a problem, inform OceanFleet customer support team and we will take product back and refund.Fresh products – please inspect on arrival. if there is a problem, inform OceanFleet customer support team and we will take product back and refund.Frozen – please inform within 48h of arrival if there is a problem, inform OceanFleet customer support team and we will arrange collection of the product and refund.
Products can be delivered by third party delivery service providers. Expected delivery time is not a guarantee, and actual delivery time may vary.
OceanFleet will not take any responsibility if the delivery has been attempted but failed - due to incorrect information (address/telephone number/etc) provided by the user, or user not being present at the address provided, or any other reason out of OceanFleet’s control. In case delivery has failed, OceanFleet will have right to cancel the order, refunding the value of the order less costs incurred (delivery fee, return fee, administrational charges, costs of product value loss, etc), but our customer support team will do their best to rearrange delivery if possible (additional costs might be applicable).
Products will be delivered together with invoice. If VAT deductible invoice will be needed, please fill in the necessary details in “My Account” page, and contact OceanFleet customer support to make the request.
Users’ information will be kept confidential unless required to be disclosed by the law.